Safe, Rapid and Professional: Getting Support Right During Covid-19


Maintaining security systems to the highest standards during lockdown and beyond

If you have a security system installed at your property, it is vital to have the best support package possible. With social distancing and lockdown measures still in place, dealing with businesses can sometimes be complicated. However, the whole team at Chris Lewis Fire & Security have been working incredibly hard to ensure that we can still offer the highest levels of support to our customers and maintain outstanding levels of service.

Don’t just take our word for it: Customer testimonial

Recently, one of our customers was so impressed by our support that they wrote to us to pass on this feedback:

 I have to confess to being totally impressed by the service received from Chris Lewis yesterday.

We had a fault on our alarm system which became both almost nonstop and unbearable starting at around 9.00pm. After about four phone-calls from the monitor, they contacted your service engineers to alert them to the situation.

 I was promptly rung by a polite and knowledgeable individual who was able to make a good assessment of the fault, over the phone.

 Arriving about 20 minutes later, and an hour before my expectations, he very efficiently analysed the situation which concurred with his initial diagnosis, checked the batteries which he had diagnosed as the likely fault and finally replaced the dud with a spare he had presciently brought with him.

Job done! A night’s sleep for the household, including the dog, was back on the agenda.

We agreed to book a full service on Monday to check the whole system over.

 At all times the engineer was fully aware of COVID type risks, and we maintained a correct social distance after mutually agreeing we were both minimal risk individuals.

In short if I were to rate Chris Lewis’s performance on a scale of five the following would be your marks:-

  1. a) Competence 5
  2. b) Responsiveness 5
  3. c) Politeness 5
  4. d) Analysis and Communication 5

This man needs a pat on the back at a minimum, and a prime chunk of any corporate bonus pool if possible. I would definitely recommend Chris Lewis to other friends on the back of this excellent service.

Mr N Ritchie, Residential Customer

Five Star Service

The Chris Lewis Fire & Security team has pulled together the make sure our customers can get in touch with us quickly and easily. LiveChat is a popular way to instantly chat to one of our customer care team. 94% of our customers have rated us five out of five for this service.

Livechat excellent service

25 years logoSupporting you every way we can

For some time now Chris Lewis Fire & Security has been investing in the latest technology to help us deliver rapid and effective security support. With the use of remote servicing and maintenance systems we can often fix or diagnose security issues without the need to enter your property. If we do need to visit your home, we always adhere to strict social distancing and hygiene protocol.

 

Find out more about how you can get better security maintenance support by calling us on 01865 782 444 or complete the form below:

 

 

 
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